Customer Success
Our Approach to Superior Service
Aligned embraces the philosophy of ‘Unreasonable Hospitality,’ a term coined by restaurateur and author Will Guidara, to guide our approach to customer service. At first glance, world-renowned restaurants and data centers may seem worlds apart. However, both industries share a critical focus on reliability, efficiency, and exceptional customer service to deliver mission-critical results.
Will’s concept of Unreasonable Hospitality embodies a level of service that surpasses standard expectations. At Aligned, our brand of Unreasonable Hospitality begins with a deep understanding of our customers’ requirements, anticipating issues before they arise, and continuously innovating in areas that matter most to them. We are committed to providing exceptional customer service throughout the entire customer journey, from pre-sales to post-sales, across our network of data centers and campuses across the Americas.
“A significant portion of Aligned’s growth is driven by repeat business, demonstrating our ability to consistently meet and exceed customer expectations.”
Lorraine Swicicki, VP, Customer Success
Aligned’s Net Promoter Score
Net Promoter Score, or NPS, is a standard benchmarking tool used by organizations worldwide to measure customer satisfaction and loyalty. A company’s NPS is based on a survey that asks its customers to rate how likely they would recommend its products or services to another firm or business peer. NPS is expressed as a number on a scale ranging from -100 to +100.
At Aligned, we view our NPS not only as a satisfaction and loyalty survey. It’s an opportunity to gather invaluable feedback from our customers to help inform our everyday operations as well as gain insights that will influence our future innovations and strategic planning for the companies we serve.
Aligned is proud to maintain an exceptional NPS score consistently above 90 for the past 12 months.
